Frequently asked questions
Everything clear before you book
The questions we are asked most often. If yours is not here, write to us on WhatsApp.
Booking and prices
How do I book, and when is it confirmed?
Fill in the short form on our booking page — service, date, pick-up, destination and passengers — and tap the button: WhatsApp opens with your request already written. We check availability and confirm in writing with a fixed price, usually within minutes.
Is the price fixed or metered?
Always fixed. Before confirming you will know exactly what you are going to pay, taxes included.
Can I cancel my booking?
Yes. Free cancellation up to 24 hours before the service. For events and multi-day bookings the terms are set out in the confirmation.
Do you accept card payments?
Yes. We accept card, bank transfer and cash. For multi-day services or events we ask for a deposit to hold the vehicle.
On the day
What if my flight is delayed?
We track your flight in real time and adjust the pick-up accordingly.
Do you have child seats?
Yes, at no extra cost. Tell us the children’s ages in the notes field when you book and we will prepare the right seat for each child.
Do you cover the whole island?
Yes. We serve all of Ibiza, at any hour: airport, port, villas, beaches and coves. If your destination is not on our destinations page, write to us and we will confirm.
Services
What does the 24-hour service include?
A vehicle and a chauffeur assigned exclusively to you, day and night. You move whenever you want, without booking each journey separately. It is the usual choice for villa stays and groups on the move.
Can I book just a few hours?
Yes. We offer blocks of 3, 6 and 12 hours with a chauffeur at your disposal. You set the itinerary and the stops; we handle the rest.
Still have a question?
Ask us on WhatsAppAvailable 24/7
See you in Ibiza?
Tell us your date, pick-up and destination. We will confirm availability and a fixed price, usually within minutes.